Service update warning
Dear Valued Customer,
We hope this email finds you well. We are writing to inform you of an upcoming change to our service that will affect your account.
Due to unprecedented growth in our user base and our commitment to maintain high service quality standards, we have made the difficult decision to discontinue one of the features you are currently using via a third party application, effective immediately.
We understand this change may impact your workflow, and we sincerely apologize for any inconvenience this may cause. This decision was not made lightly, but it is necessary to ensure we can continue providing excellent service to our growing community.
What this means for you:
You have been refunded of 3.99€ paid on 22/11/2024. Keep in mind, for some credit card providers it can take several weeks before the refund appears on your credit card record. Everything has been done on our side regarding your refund, if you have any more question about the refund process, please contact your bank directly.
You still can use the service if you have remaining premium time, or you can delete your account from your control panel as soon your remaining time has expired.
We recommend exploring alternative solutions as soon as possible to find a new home for your needs.
Thank you for your understanding.
Alldebrid support.